Delivery cost for products are worked out on a weight bracket. So if you buy a number of products it may work out the same delivery cost of 1 item. All delivery costs will be worked out for you in the shopping basket.
We use 1st Class Signed for postage.
Royal Mail's website states: "Although we aim to deliver Royal Mail Signed For® we are unable to provide a guaranteed next day delivery.
If you are in a hurry and need the items sooner please contact us for a quote explaining when you require the items for. We will endeavour to assist you as best we can.

Currently we also post to the USA & Canada via Royal Mail's International Tracked and Signed For service.

Royal Mail's International Tracked and Signed For service offers a full end to end tracking, a signature on delivery and online delivery confirmation.
This service aims to deliver worldwide within 5 -7 working days. Please Note that due to Royal Mail relying on postal services around the world they cannot offer a guarenteed delivery time and do not compensate for delays or missing track and trace information. Due to the fact that we use this service we cannot offer compensation for delays or missing track and trace information either.

It is important to note that we can not send international items to PO Boxes and or delivery points where there is no one to sign for the item/s.

We reserve the right to change delivery costs and options without prior notice.
We may choose to send your parcel via Courier Services if this option proves to be more cost effective.

Lost in Transit Orders
Before contacting us to report a lost order or late delivery;

  1. Have you received an email stating that your order has been dispatched?
  2. Has it been 15 working days since your order was dispatched?
  3. Have you contacted your local Sorting Office to see if they are holding the order?
In the unlikely event that your order has been lost in transit, we will submit a compensation claim form and do our best to replace items as soon as possible (depending upon product availability). Royal Mail may contact you in connection with the claim. Refunds or replacement items will be issued as soon as a claim has been finalised.

Return / Refund Policy
We hope that you never have cause to return any item as every item we sell is carefully inspected before it is shipped.
If you do feel that merchandise is defective or damaged upon receipt please notify us immediately after your package arrives. All claims MUST be made within 3 days of receipt of order. Shipping charges will ONLY be refunded on faulty items, alternatively a replacement may be despatched.
 Returned products must be in an absolutely new, unused and unopened condition for a refund, and should be returned within 14 days.
All items that you require a refund or wish to return will only be accepted with an authorisation code. To receive this code please contact us via email before you return the item with details as to what is the problem.
All returned items must be sent via a signed for postal service for security reasons. The item is still your responsibility until we have received and signed for the item.

14 Day Returns Policy
Credits and Refunds
A return form is included with all orders, and should be fully completed before any items can be accepted. You will be credited with an online voucher (valid for 1 year) for all relevant goods returned, excluding postage costs. A refund will only be offered where faulty items cannot be replaced or exchanged for a suitable alternative.
Please note that you will be responsible for the cost of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
All returned items must be sent via a signed for postal service for security reasons. The item is still your responsibility until we have received and signed for the item.

You will receive notification of your exchange, credit or refund via email.
Unfortunately if you are returning a present we must credit the original purchaser.

Cancellation Policy
By law, customers in the EU also have the right to withdraw from their purchase within 14 working days of the day after the date the item is delivered. You must inform us in writing / email within 14 days stating that you wish to cancel your full order. Please return the parcel marked ' return to sender', within 14 days following the date that the item was delivered to you. Your full payment, including standard postage charges, will be refunded to you within 14 days of arrival. As long as the goods are in a saleable condition and have NOT been opened or used.
GOODS EXEMPT FROM THE CANCELLATION POLICY includes items which are unusable once opened for hygiene reasons. Examples of these goods are: - Hats, sponges, Ear Phones, Aprons, and Face Cloth Dogs. (Please note that this list is not exclusive!)